​Effective Date

20th August 2025
Last Updated: 20th August 2025

1. Data Controller

Southern Gas Heating Service and Repair LTD
41 Osborne Close

BASINGSTOKE

Hampshire

R215TS

Email: southern.ghsr@gmail.com

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2. Information We Collect

- Identity and Contact Information: Name, email address, phone number, billing/shipping address.
- Usage Data: IP address, browser type, device information, pages visited, and the date/time of visits.
- Transaction Data: Payment details (processed securely by third-party payment providers), purchase history.
- Communication Data: Information you provide when contacting us or subscribing to newsletters.

3. Legal Basis for Processing

- Contractual necessity: To provide services, process transactions, and fulfill orders.
- Consent: For marketing communications, use of cookies, and other activities where you explicitly agree.
- Legal obligations: To comply with laws, tax, and regulatory requirements.
- Legitimate interests: To improve our services, secure our website, and prevent fraud.

4. How We Use Your Data

- Provide and manage our website and services.
- Process orders and deliver products.
- Respond to inquiries and provide customer support.
- Send updates, promotions, and newsletters (with your consent).
- Analyze website performance and improve user experience.
- Comply with legal and regulatory requirements.

5. Data Sharing

We do not sell your data. We may share your personal information with:
- Service Providers: Hosting, payment processors, analytics, and IT support under strict confidentiality agreements.
- Legal Authorities: When required to comply with applicable law or legal proceedings.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.

6. International Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards, such as standard contractual clauses or adequacy decisions, to protect your information.

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by law.

8. Your Rights Under GDPR

You have the following rights regarding your personal data:
- Access – Request a copy of the personal data we hold about you.
- Rectification – Request correction of inaccurate or incomplete data.
- Erasure – Request deletion of your data (“right to be forgotten”).
- Restriction – Request limitation of processing under certain conditions.
- Data Portability – Request your data in a structured, commonly used format.
- Objection – Object to processing based on legitimate interests or for direct marketing.
- Withdraw Consent – Where processing is based on consent, you may withdraw it at any time.

To exercise your rights, contact us at southern.ghsr@gmail.com

9. Cookies

Our website uses cookies and similar technologies to enhance user experience. You may control cookie preferences through your browser settings or our cookie consent tool.

10. Data Security

We implement technical and organizational measures to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute protection.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a new “Last Updated” date.

12. Contact Information

If you have any questions or complaints about this Privacy Policy or our data practices, please contact us:
Data Protection Officer: Peter Mahoney
Email: southern.ghsr@gmail.com
Address: 41 Osborne Close, BASINGSTOKE, Hampshire, R215TS
Supervisory Authority: You have the right to lodge a complaint with your local data protection authority.